Privacy Policy

Intellident Systems Inc. ("we," "us," or "our") are pleased to provide you with access to our Website. This Privacy Policy describes our practices with respect to the collection, transfer, manipulation, disclosure and other uses of Your Information and certain other information collected by us through our Website. For purposes of this Privacy Policy, "Your Information" means information about you which may be of a confidential nature and may include personally identifiable information, including your first and last name and email address. Capitalized terms used but not defined in this Privacy Policy have the meanings ascribed to them by our Terms of Use ("Terms"), located at https://intellident.dentist/terms.

This Privacy Policy applies to information collected by us through our Website, but does not apply to information collected by any person or entity other than us, even if related to our Website (such as by our third-party service providers).

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING OUR WEBSITE. BY USING OUR WEBSITE OR BY CLICKING TO ACCEPT OR AGREE TO OUR TERMS WHEN THIS OPTION IS MADE AVAILABLE TO YOU, YOU ACCEPT AND AGREE TO BE BOUND AND ABIDE BY OUR TERMS, INCLUDING THIS PRIVACY POLICY. IF YOU DO NOT WANT YOUR INFORMATION USED OR DISCLOSED IN THE MANNER DESCRIBED IN THIS PRIVACY POLICY, OR IF YOU DO NOT AGREE WITH ANY TERM OR CONDITION IN OUR TERMS, INCLUDING THIS PRIVACY POLICY, THEN YOU MUST NOT ACCESS OR USE OUR WEBSITE (IN WHOLE OR IN PART) OR SUBMIT YOUR INFORMATION TO US.

This Privacy Policy may change from time to time. If we make changes, we will notify you by revising the date at the top of this Privacy Policy. Amendments will take effect immediately on our posting of the updated Privacy Policy. Your continued access or use of our Website after receiving the notice of changes means you accept the updated Privacy Policy, so please check this policy periodically for updates.

We do not knowingly collect, share, or sell personally identifiable information by anyone under the age of eighteen (18) and you should not provide us with any information regarding any individual under the age of eighteen (18). If we learn that we have inadvertently gathered information from anyone under the age of eighteen (18), we will take reasonable measures to promptly remove that information from our records.

1. What Information We Collect and How We Collect It

We receive and collect several types of information about you, such as the information described below.

Information you provide to us: From time to time, you may provide us with certain information, including Your Information, such as your name, email address, phone number, mailing address, practice name, number of practices, annual revenue, and any other information you provide us. Instances where you may provide this information include when you fill out forms or fields on or through our Website.

Information we receive from third parties: We may collect information on third party platforms such as Google Analytics and HubSpot. Additionally, some information we collect is publicly available. For example, we may collect information you submit to a blog, a chat room, or a social media network like Facebook, Instagram, Twitter or Google+. Any content or information submitted by you to third parties will be used and disclosed by such third parties in accordance with their respective privacy policies. You should review the privacy policies and practices of such third parties prior to disclosing information to them.

Information we collect automatically: As you navigate through and interact with our Website, we and third parties acting on our behalf may use automatic data collection technologies to collect certain information. These technologies may include cookies, embedded scripts, web beacons, pixel tags, and other similar tools or identifiers that are sent to your device. These technologies help us recognize your device, remember your preferences, and enhance your experience with our Website.

We use "cookies" and similar technologies to enhance your experience with our Website. Cookies are small data files that are transferred to your device's hard drive through your web browser. These files allow our systems to recognize your browser and remember certain information, such as your preferences or login status.

In addition to cookies, we may use other technologies such as "web beacons" and "pixel tags." Web beacons are small graphic images or other web programming code that may be included in our web pages or emails to help us determine whether you have visited a particular page or opened an email. Pixel tags are similar technologies embedded in websites or emails to track usage activity, often in conjunction with cookies.

We may also use "anonymous identifiers," which are random strings of characters used for similar purposes as cookies, particularly on mobile devices where traditional cookie technology may not be available.

Our Collection Practices with Respect to Certain Specific Information:

Device Information. When you access or use our Website through your computer, mobile phone or other device, we may collect information regarding and related to your device, such as hardware models and IDs, device type, operating system version, the request type, the content of your request and basic usage information about your use of our Website, such as date and time. In addition, we may collect information regarding application-level events, such as caches, and associate that temporarily with your account (if any) to provide customer service. We may also collect and store information locally on your device using mechanisms such as browser web storage and application data caches.

Location Information. If you submit your zip code or other geographic information to us, you may provide us with your location information.

Communications with Us. We may collect information about your communications with us, including relating to support questions, your requests, and other inquiries.

Third-party content, features or application providers may collect information: Some content, features or applications on our Website may be served by third parties, including our third-party service providers, ad networks and servers, content providers and other application providers. These third parties may collect information about you when you use our Website using cookies alone or in conjunction with web beacons or other tracking technologies. We do not control these third parties' tracking technologies or how they may be used.

2. How We Use Your Information

We may use the information we collect for various lawful business purposes. Among others, these purposes may include using this information, including Your Information, to:

• Present and provide our services, products, and related content to you. For example, to provide our services, including its features, products and services to you and/or other users, and to deliver, operate, and maintain our Website.
• Contact you and provide you with information. For example, if you complete the form on our Website, we might contact you via e-mail or other communications to provide you with information regarding our services, products, promotions, offers, personalized information and other information from us or our third-party service providers or business partners or to respond to comments, questions, inquiries, and other information submitted by you. We may also use Your Information to send you promotional materials, offers, and/or messages related to our services.
• Provide you with customer support. For example, if you request us to contact you in connection with any customer support matters, we may collect certain information from you in order to assist you as requested.
• Analyze, improve, and manage our services, products, service offerings and operations. For example, we might obtain feedback regarding our Website, products, and service offerings, to: (i) understand and anticipate your needs and preferences, (ii) better understand your use of our Website or products or service offerings, (iii) customize and tailor website content and advertising, (iv) improve our marketing and promotional efforts, (v) engage in statistical analysis, and (vi) provide feedback or information to our business partners, vendors, advertisers and other third parties.
• Resolve problems and disputes and engage in other legal and security matters. For example, we may use the information we collect to comply with, monitor compliance with and enforce this Privacy Policy, our Terms and any other applicable agreements and policies, meet other legal and regulatory requirements, and protect the security and integrity of our Website.
• To fulfill any other purpose for which you provide it.
• Comply with a request from you in connection with the exercise of your rights. For example, where you have asked us not to contact you for marketing purposes, we or our service providers will keep a record of this on our suppression lists to be able to comply with your request.
• Other Purposes. We may also use Your Information in other ways. To the extent required by applicable law, we will provide notice at the time of collection and obtain your consent.

3. SMS Communications

Intellident Systems Inc. may send text messages (SMS) to phone numbers you provide to us, including for appointment reminders, practice notifications, payment links, and other communications related to our services.

How We Collect Your Phone Number

We collect your phone number when you voluntarily provide it through our Website, demo request forms, onboarding process, or other interactions with our services. By providing your phone number and consenting to receive SMS messages, you agree to receive text messages from Intellident Systems Inc.

Types of Messages We Send

We may send the following types of SMS messages:

• Appointment reminders and scheduling notifications
• Payment links and balance notifications
• Account and service updates
• Onboarding and training communications
• Marketing and promotional messages (only with your express consent)

Message Frequency

Message frequency varies based on your interactions with our services and the settings configured within your Intellident account. You may receive recurring messages.

Message and Data Rates

Message and data rates may apply. Please check with your mobile carrier for details about your messaging plan.

How to Opt Out

You may opt out of receiving SMS messages from us at any time by replying STOP to any text message you receive from us. After opting out, you will receive one final confirmation message and will not receive further SMS messages unless you opt back in. To opt back in, reply START to any message from us or contact us at niam@intellident.dentist.

How to Get Help

Reply HELP to any SMS message for assistance, or contact us at niam@intellident.dentist or (202) 763-2073.

No Sharing of Phone Numbers

We do not sell, rent, or share your phone number with third parties for their own marketing purposes. Your phone number may be shared with our service providers solely for the purpose of delivering SMS messages on our behalf, including our SMS platform provider Twilio. These providers are contractually prohibited from using your phone number for any purpose other than providing services to us.

For more information about Twilio's privacy practices, please visit https://www.twilio.com/legal/privacy.

4. How We Disclose Your Information

General Disclosure of Your Information: We may disclose or share the information we collect, including Your Information:

• to our third-party service providers, vendors or suppliers (including our website hosting provider) so that they may provide support for our internal and business operations, including for data verification, data storage, surveys, research, internal marketing, delivery of promotional, marketing and transaction materials and our Website maintenance and security;
• to our affiliates and their respective employees, agents and representatives involved in delivering our Website, products and other services to you;
• to fulfill the purpose for which you provide it;
• to any person who, in our reasonable judgment, is authorized to receive Your Information as your agent, including as a result of your business dealings with that person (for example, your attorney);
• as required by applicable law or ordered by a court, regulatory or administrative agency;
• as we deem necessary, in our sole discretion, if we believe that you are violating any applicable law, rule, restriction or regulation, or are otherwise interfering with another's rights or property, including our rights or property;
• if requested by authorities in the event of any act or instance of local, regional or national emergency;
• to enforce our Terms, including this Privacy Policy, and any other applicable agreements and policies;
• with your consent;
• to otherwise enforce or protect our rights; and
• in connection with a Business Transfer (see the Other Disclosures by Us section below).

Please note that the list above is not exhaustive and that we may, to the extent permitted by applicable law, disclose the information we collect to third parties at any time, for any lawful purpose, without notice or compensation to you.

When we disclose the information we collect to third parties, such information will become permanently subject to the information use and sharing practices of the third party, and the third party will not be restricted by this Privacy Policy with respect to its use and further sharing of such information. By submitting information (including Your Information) to us, you expressly consent to such disclosure and use of such information.

Other Disclosures by Us:

Aggregation and De-Personalization. We may use and disclose any de-identified information for any lawful purpose, including for any commercial purpose. De-identified Information means information that does not identify you, including any identifiable information de-identified by either combining it with information about others, for example, by aggregating Your Information with information about other persons, or by removing characteristics, such as your name, that make the information personally identifiable to you.

Business Transfers. We may disclose, lease, sell, assign, or transfer the information we collect (including Your Information) to third parties in connection with a Business Transfer. A "Business Transfer" means a sale, acquisition, merger, consolidation, reorganization, bankruptcy, or other corporate change involving us, even if the Business Transfer is only being contemplated and regardless of whether the Business Transfer relates to a part of or our whole business. Nothing in this Privacy Policy is intended to interfere with our ability to transfer all or part of our business, equity, or assets (including our Website) to an affiliate or independent third party at any time, for any lawful purpose, without notice or compensation to you.

Circumvention of Security Measures: We use certain technical, administrative, and organizational security measures to keep Your Information safe. However, despite our efforts, please be aware that methods of transmission and electronic storage are not completely secure. We cannot guarantee the privacy or security of Your Information, as third parties may unlawfully intercept or access transmissions or electronic storage. Therefore, you use our Website at your own risk.

5. Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding our collection, use and disclosure of the information that we collect. Below are some mechanisms that provide you with control over such collection, use or disclosure:

• Cookies and Other Tracking Technologies. It may be possible to disable some (but not all) cookies or automatic data collection technologies through your device or browser settings, but doing so may affect the functionality of our Website.
• E-mail Offers. If you do not wish to receive e-mail offers or other information or communications from us, you can opt-out of receiving such e-mail offers or other information or communications from us by using the unsubscribe process in our e-mails. Please be aware that it can take up to ten (10) business days to remove you from our marketing e-mail lists.
• SMS Messages. You may opt out of receiving SMS messages at any time by replying STOP to any text message from us. See Section 3 (SMS Communications) above for details.
• Accessing and Correcting Your Information. You may send us an email at niam@intellident.dentist to request access to, correct or delete any personal information that you have provided to us.

6. Information that You Disclose to Third Parties

Our Website, including any of our newsletters or e-mail messages, may contain links or access to websites or platforms operated by third parties that are beyond our control. Links or access to third parties from our Website is not an endorsement by us of such third parties, or their respective websites, applications, products, platforms, or practices. We are not responsible for the privacy policies, terms and conditions, practices, or the content of such third parties. All information that you disclose to such third parties will be subject to the privacy policies and practices of such third parties. You should review the privacy policies and practices of such third parties prior to disclosing information to them.

7. Operation of our Website in the United States

Our Website is operated in the United States of America ("USA"). As a result, the information we collect (including Your Information) will be used and disclosed as described in this Privacy Policy in the USA, as well as in other countries if you access our Website outside of the USA. In some cases, the laws of countries other than the USA regarding our use and disclosure of Your Information may be more or less stringent than the laws of the USA.

8. State Privacy Rights

Depending on your state of residency, you may have certain rights related to your personal data. These may include the right to:

• Access and delete certain personal information.
• Correct inaccuracies in your personal information, taking into account the information's nature and processing purpose.
• Data portability.
• Opt-out of personal data processing for targeted advertising, sales, or profiling in furtherance of decisions that produce legal or similarly significant effects.
• Either limit or require consent to process sensitive personal data.

We do not sell your personal information and we do not share personal information with third parties for cross-context behavioral advertising. We have not sold any of your personal information in the last twelve (12) months.

Exercising Your Rights:

To exercise your access, data portability, correction, or deletion rights, please submit a verifiable request to us by email at: niam@intellident.dentist

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

We will not discriminate against you for exercising any of your rights.

California Residents:

California's "Shine the Light" law permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to niam@intellident.dentist with "California Privacy Request" in the subject line.

9. Contacting Us

If you have any questions, suggestions or complaints regarding our use or disclosure of the information we collect from you, or wish to contact us to make a request regarding such information (including Your Information), please contact us at:

In contacting us, you must include the reference to "Privacy Request" in the subject line and in the body of the message and include the email address or mailing address, as applicable, for us to send our response.